Yes. She is a commissioned Texas Notary Public and can notarize firm-related documents as needed.
Heather Jackman Senior Paralegal at JW Zepeda Law Firm
Heather Jackman serves as Executive Assistant to the President and is one of two Senior Paralegals at JW Zepeda Law Firm. She brings over a decade of legal experience to the firm and holds an Associate’s Degree in Legal Assisting. Heather is also a commissioned Texas Notary Public.
In her role, Heather supports attorneys and clients through organized case management, clear communication, and administrative coordination. She assists with legal documentation, client updates, and day-to-day case support to ensure matters move forward efficiently and accurately.
Heather is known for her attention to detail, professionalism, and reliability. Her structured approach helps maintain the firm’s high standards while ensuring clients remain informed and confident throughout the legal process.
Choose Heather Jackman Senior Paralegal at JW Zepeda Law Firm
Remote Services
Our team will serve your legal needs from wherever you are. You never have to walk into a law firm office. If you have Internet, we can do the rest.
We Fight
Most law firms would like you to believe they fight in court, they do not. Most attorneys make excuses rather than showing up for the fight- Not here.
5 Star Firm
We do not pay, beg, or haggle for our reviews. That is why we don't have 100 or 1000. Our reviews are real and they tell the tale.
Clear Invoicing
No wondering where your money is going. We invoice every two weeks. You'll know where every penny goes and why. We actually refund unused retainers rather than find ways to bill for it.
Seasoned Professional
Every case gets worked by seasoned attorneys. We do not hire kids to do our work. Your case is just as important as the next to us.
Common Questions
Here are some of the most frequently asked questions by our Clients.
Heather manages case operations end-to-end—intake, document control, discovery support, scheduling, mediation/trial logistics—and keeps attorneys and clients aligned so matters move without surprises.
No. Heather is a Senior Paralegal and Executive Assistant to the President. She does not provide legal advice; attorneys make strategy calls and appear in court. She does assist JW with the execution of his duties legal, or otherwise.
She organizes your file, logs deadlines, requests key records, builds a starter timeline, and sets a communication cadence so evidence and tasks don’t slip.
Heather maintains a master litigation calendar (answers, discovery cutoffs, hearings, mediation/trial) with layered reminders and confirms filings are ready with breathing room.
She participates in and supervises the requesting and reconciling of records and charges, tracks liens, flags gaps, and builds a clean damages ledger so negotiations and trial prep are fully documented.
Yes. Phone/video consults, secure document portals, and e-signature are available to keep your case moving wherever you are.
No. It’s general information about Heather’s role. For advice on your facts, speak with your attorney.
Still have more questions?
If you have other questions or need further assistance, feel free to reach out to us anytime. We’re here to help you find the answers you need!
Why Choose Heather Jackman Firm for Your Legal Needs?
Heather Jackman, Senior Paralegal & Executive Assistant
Heather Jackman is the Executive Assistant to the President and one of two Senior Paralegals at JW Zepeda Law Firm. With over a decade of legal experience, an Associate’s Degree in Legal Assisting, and a Texas Notary Commission, Heather is the operational backbone of the firm.
In simple terms:
The attorneys handle the legal arguments. Heather makes sure everything behind the scenes is accurate, organized, and ready—on time and court-correct.
What Heather Does for Your Case (and Why It Matters)
Intake & Case Control
When a case comes in, Heather turns uncertainty into structure. Every case starts clean, organized, and positioned for success.
She handles:
Collecting essential documents and records
Logging deadlines and key dates
Opening communication with insurers or opposing counsel (at attorney direction)
Building a clear and accurate case timeline
Why this matters:
Prevents inconsistencies later in discovery or mediation
Reduces last-minute emergencies
Protects against opposing counsel exploiting gaps
Allows attorneys to focus on legal strategy instead of reconstruction
For clients, this means confidence from day one. Your case is tracked, intentional, and moving forward—not reactive.
Deadlines & Calendars
Heather manages all litigation timelines, including discovery deadlines, mediation dates, hearings, and depositions. Every deadline is cross-checked and tied to a clear action item.
Why this matters:
Missed deadlines can permanently damage a case
Strategic timing prevents rushed filings and continuances
Overlapping schedules are monitored and confirmed
Her calendar discipline keeps cases moving smoothly and avoids preventable setbacks.
Documents That Win Cases
Under attorney supervision, Heather prepares and organizes litigation materials with trial-level precision—even when a case is expected to resolve earlier.
She assists with:
Pleadings and discovery drafts
Subpoenas and deposition notices
Exhibit lists and mediation statements
Medical records and billing summaries
Wage loss documentation
Evidence logs and timelines
Why this matters:
Files are always court-ready
Opposing counsel sees a complete, serious case
Strong documentation strengthens settlement leverage
Clean records support strong legal arguments. Heather ensures every file reflects professionalism at every stage.
Communication That Moves Cases Forward
Heather translates complex legal plans into clear, plain-English updates. Clients know what’s happening, what’s next, and what is needed—without unnecessary jargon.
Clients can expect:
Clear checklists and timelines
Meaningful updates (not noise)
Early requests if something is missing
Fast flagging of time-sensitive issues
This clarity builds trust, reduces confusion, and keeps cases moving efficiently.
Mediation & Trial Preparation
Heather coordinates the logistics that make hearings and mediations run smoothly, including:
Witness scheduling
Court reporters and videographers
Process servers
Exhibit binders and deposition designations
Pre-hearing and trial checklists
Preparation eliminates uncertainty and allows attorneys to focus entirely on advocacy.
Administrative Precision
In her dual role, Heather manages communication flow, prioritizes calendars, and clears bottlenecks across the firm.
This means:
Calls, emails, and records move without delay
Less duplication and miscommunication
Faster responses and smoother coordination
Her behind-the-scenes precision keeps complex cases from stalling.
Texas Notary & Compliance
Heather handles notarizations and compliance with strict adherence to Texas law and privacy standards.
She manages:
Affidavits and sworn statements
Signatures and acknowledgments
HIPAA-compliant document handling
Secure routing of sensitive materials
Why this matters:
Proper compliance protects document validity, prevents challenges, and avoids unnecessary delays.
Support for Personal Injury Cases
Heather builds cases through evidence—not anecdotes.
She organizes:
Medical records and imaging
Wage loss and employment documentation
Mileage and out-of-pocket expenses
Photos and supporting records
She reconciles medical bills, flags missing documentation, and maintains a clean written record of insurer communications. Settlement packages are thorough, verified, and built to support strong negotiation outcomes.
What It’s Like Working With Heather
Clients receive clear updates, realistic timelines, and confirmed appointments. Documents are labeled clearly, deadlines are communicated early, and expectations are consistent.
Inside the firm, Heather sets the tone—disciplined, detail-driven, but approachable and human. Work moves efficiently without feeling rigid or overwhelming.
Why Heather Protects Case Value
Heather’s organization:
Reduces surprises and write-offs
Strengthens settlement leverage
Keeps pressure where it belongs
Clean, verified files support confident demands and reduce delays—leading to better outcomes.
What Heather Needs From Clients
Send documents early (bills, reports, photos, letters)
Provide dates when important events occur
Notify her of changes to treatment, employment, or contact info
Ask questions—clarity saves time
Bottom Line
Heather Jackman works closely with firm leadership and the legal team, including JW Zepeda and Senior Paralegal Crystal Mott, to ensure every case moves forward with consistency and accountability.
Her coordination eliminates gaps, keeps timelines intact, and delivers a seamless, professional experience from intake through resolution.
